Salesforce FAQs

Q: Which editions are supported?

• Sales and Service Clouds are supported for the data listed here.

Q: Does Mosaic write back to Salesforce?

• No. The standard integration is inbound to Mosaic only. See more details

Q: Can we include custom fields?

• Yes. Custom fields and additional objects can be scoped and added.

Q: How often does data sync?

• Typical sync runs complete within a four‑hour window. See more details