How to enable Multi-Factor Authentication (MFA) for your organization

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Please Note:

An Admin account is required to access the Organization Settings and enable MFA for your organization.

1. Navigate to the Organization Settings

2. Under Settings, navigate to the Authentication tab and select Enable for Multi-factor Authentication (MFA)

3. Select your Preferred MFA Method (Authenticator App, SMS Text Message, or either) and click Next

4. Once enabled, users will be prompted with MFA when they log back into Mosaic

• If MFA is enabled with Authenticator App, scan the QR Code or type the secret key into your authenticator app and then input the 6 digit verification code generated from the app:

• If MFA is enabled with SMS Text Message:

1. Input your mobile phone number to setup the multi-factor authentication:

2. Enter the 6 digit verification code sent to your phone:

• If MFA is enabled with User Preferred Method:

1. Choose your preferred MFA method

2. Follow the steps above for MFA by Authentication App or SMS Text Message

Frequently Asked Questions

How do I reset MFA for a specific user in my organization?

MFA resets for individual users must be performed by Mosaic Support. To request an MFA reset:

1. Email [email protected] with the subject line: [Your Organization Name] — MFA Reset Request.
2. Include the full name and email address of the user who needs the MFA reset.
3. Mosaic Support will reset the MFA for the specified account and notify you when complete.

After the reset, the affected user will be prompted to reset their password the next time they log in, and will be asked to set up MFA again from scratch.

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Please Note:

Only an organization Admin can submit an MFA reset request on behalf of another user.