How to enable Multi-Factor Authentication (MFA) for your organization


Please Note:

An Admin account is required to access the Admin Settings and enable MFA for your organization.

  1. Navigate to the Admin Settings
  1. Under Settings, navigate to the Security tab and select Enable for Multi-factor Authentication (MFA)

  1. Select your Preferred MFA Method (Authenticator App, SMS Text Message, or either) and click Next

  1. Once enabled, users will be prompted with MFA when they log back into Mosaic
  • If MFA is enabled with Authenticator App, scan the QR Code or type the secret key into your authenticator app and then input the 6 digit verification code generated from the app:

  • If MFA is enabled with SMS Text Message:
  1. Input your mobile phone number to setup the multi-factor authentication:

  1. Enter the 6 digit verification code sent to your phone:

  • If MFA is enabled with User Preferred Method:
  1. Choose your preferred MFA method

  1. Follow the steps above for MFA by Authentication App or SMS Text Message