How to enable Multi-Factor Authentication (MFA) for your organization

Please Note:

An Admin account is required to access the Organization Settings and enable MFA for your organization.

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SMS Text Message MFA supports US and Canadian phone numbers only.
Verification codes cannot be delivered to mobile numbers in other countries. If any of your users have phone numbers outside the US or Canada, select Authenticator App as your MFA method.

Navigate to the Organization Settings

Under Settings, navigate to the Authentication tab and select Enable for Multi-factor Authentication (MFA)

Select your Preferred MFA Method (Authenticator App, SMS Text Message, or either) and click Next. If any users are outside the US or Canada, choose Authenticator App.

Once enabled, users will be prompted with MFA when they log back into Mosaic

If MFA is enabled with Authenticator App, scan the QR Code or type the secret key into your authenticator app and then input the 6 digit verification code generated from the app:

If MFA is enabled with SMS Text Message:

Input your mobile phone number to setup the multi-factor authentication:

Enter the 6 digit verification code sent to your phone:

If MFA is enabled with User Preferred Method:

Choose your preferred MFA method

Follow the steps above for MFA by Authentication App or SMS Text Message

Frequently Asked Questions

Which countries does SMS MFA support?

SMS verification codes can currently be sent only to US and Canadian mobile numbers. Users with phone numbers in other countries will not receive a code and will be unable to log in. For teams with users outside the US or Canada, use the Authenticator App method (for example Google Authenticator, Microsoft Authenticator, or Authy), which works in any country.

How do I reset MFA for a specific user in my organization?

MFA resets for individual users must be performed by Mosaic Support. To request an MFA reset:

Email [email protected] with the subject line: [Your Organization Name] — MFA Reset Request.
Include the full name and email address of the user who needs the MFA reset.
Mosaic Support will reset the MFA for the specified account and notify you when complete.

After the reset, the affected user will be prompted to reset their password the next time they log in, and will be asked to set up MFA again from scratch.

Please Note:

Only an organization Admin can submit an MFA reset request on behalf of another user.