Vision Cloud Troubleshooting

How to Update Expired Credentials for the API User

Part 1: Update Your Credentials on Vision Cloud

Step 1: On Vision, update the Username and/or Password for your API User

Step 2: Make sure to unselect the Force User to Reset Password at Next Login box in the General Tab of the Users Form

Step 3. Verify that you can log into Vision with the new credentials for the API User

Part 2: Enable the Login for the Mosaic API User on Vision

A user's login is automatically disabled after a certain number of consecutive unsuccessful login attempts or when a password is reset. To re-enable and activate a user's access rights and ability to use Vision, follow the steps below:

Step 1: From Vision Navigation, click Configuration > Security > Users

Step 2: Click List View to open the List view version of the General tab

Step 3: Select the Mosaic API User

Step 4: Clear Disable Logins and click Save

Please refer to this Deltek Vision Guide for the complete set of instructions.

Part 3: Update Your Credentials on Mosaic

Step 1: On Mosaic, navigate to the Company Settings > Integrations tab, and select your integration (if you have multiple)

Step 2: Click on the Gear icon besides the Integration Name and 3-dot Menu


Step 3: Scroll to the bottom of the Integration Settings modal, and click on Update credentials

Step 4: Next, check the box labeled Update API Password.

Step 5: Enter your new Username and/or Password and click Reconnect

Step 6: Ensure you see a confirmation message that reads: Successfully updated credentials.