Vantagepoint Cloud Troubleshooting

Missing Data on Mosaic

Step 1: Log into Vantagepoint Cloud using the Mosaic API User's credentials

Step 2: Navigate to the appropriate Hub

• If you are not able to find the Hub, please ensure that the Mosaic API User has the following Role Permissions:
  i. Hubs → Employees
  ii. Hubs → Firms → Firms
  iii. Hubs → Projects
  iv. Utilities → Integrations → API Authorization
  v. Settings → Accounting → Labor Code

Step 3. Verify that you can see the missing data

• If you are able to access the Hub but cannot see any of the missing data, please review the Field Level Security configuration for the Mosaic API User

How to reset the Username / Password for the API User

Part 1: Update Your Credentials on Vantagepoint Cloud

Step 1: On Vantagepoint, update the Username / Password for your API User

Step 2: Uncheck the Force User to Reset Password at Next Login box.

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Please Note:

Every password reset defaults back to this being checked.

Step 3. Verify that you can log into Vantagepoint with the new credentials for the API User

Part 2: Enable the Login for the Mosaic API User on Vantagepoint

A user's login is automatically disabled after a certain number of consecutive unsuccessful login attempts or when a password is reset. To re-enable and activate a user's access rights and ability to use Vantagepoint, follow the steps below:

Step 1: From Vantagepoint Navigation, click Settings > Security > Users

Step 2: On the users form, open the List view

Step 3: Select the Mosaic API User

Step 4: Clear the Disable Login checkbox and click Save

Please refer to this Deltek Vantagepoint Guide for the complete set of instructions.

Part 3: Update Your Credentials on Mosaic

Step 1: On Mosaic, navigate to the Company Settings > Integrations tab, and click on your integration

Step 2: Click on the Gear icon besides the Integration Name and 3-dot Menu

Step 3: Scroll to the bottom of the Integration Settings modal, and click on Update credentials

Step 4: Enter your new Username and/or Password and click Update