Troubleshooting
Missing Data on Mosaic
Step 1: Log into Vantagepoint Cloud using the Mosaic API User's credentials
Step 2: Navigate to the appropriate Hub
- If you are not able to find the Hub, please ensure that the Mosaic API User has the following Role Permissions:
i. Hubs → Employees
ii. Hubs → Firms → Firms
iii. Hubs → Projects
iv. Utilities → Integrations → API Authorization
v. Settings → Accounting → Labor Code
Step 3. Verify that you can see the missing data
- If you are able to access the Hub but cannot see any of the missing data, please review the Field Level Security configuration for the Mosaic API User
How to reset the Username / Password for the API User
Step 1: Navigate to the Company Settings > Integrations tab, and click on your integration
Step 2: Click on the Gear icon besides the Integration Name and 3-dot Menu


Step 3: Scroll to the bottom of the Integration Settings modal, and click on Update credentials


Step 4: Enter your new Username and/or Password and click Update


Updated 8 days ago