Vantagepoint Cloud Troubleshooting
How to reset the Username / Password for the API User
Part 1: Update Your Credentials on Vantagepoint Cloud
Step 1: On Vantagepoint, update the Username / Password for your API User
Step 2: Uncheck the Force User to Reset Password at Next Login box.
Please Note:
Every password reset defaults back to this being checked.
Step 3. Verify that you can log into Vantagepoint with the new credentials for the API User
Part 2: Enable the Login for the Mosaic API User on Vantagepoint
A user's login is automatically disabled after a certain number of consecutive unsuccessful login attempts or when a password is reset. To re-enable and activate a user's access rights and ability to use Vantagepoint, follow the steps below:
Step 1: From Vantagepoint Navigation, click Settings > Security > Users
Step 2: On the users form, open the List view
Step 3: Select the Mosaic API User
Step 4: Clear the Disable Login checkbox and click Save
Please refer to this Deltek Vantagepoint Guide for the complete set of instructions.
Part 3: Update Your Credentials on Mosaic
Step 1: On Mosaic, navigate to the Company Settings > Integrations tab, and click on your integration
Step 2: Click on the Gear icon besides the Integration Name and 3-dot Menu
Step 3: Scroll to the bottom of the Integration Settings modal, and click on Update credentials
Step 4: Enter your new Username and/or Password and click Update
Missing Data on Mosaic
Step 1: Log into Vantagepoint Cloud using the Mosaic API User's credentials
Step 2: Navigate to the appropriate Hub
- If you are not able to find the Hub, please ensure that the Mosaic API User has the following Role Permissions:
i. Hubs → Employees
ii. Hubs → Firms → Firms
iii. Hubs → Projects
iv. Utilities → Integrations → API Authorization
v. Settings → Accounting → Labor Code
Step 3. Verify that you can see the missing data
- If you are able to access the Hub but cannot see any of the missing data, please review the Field Level Security configuration for the Mosaic API User
Updated 12 months ago